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FAQ Page

When will I get a tracking number?

Once processing of your order is completed, you will receive a tracking number to the designated mail carrier for you to track movement of your package. It is normally within 24-72 hours if not sooner you will received your tracking number to your email on the order. During the recent pandemic still occurring nationwide domestically and internationally, the timeframe can exceed to additionally days beyond mention. Contact us with any questions regarding your order if beyond the 72 window mark if not received your tracking number. 

Do you offer online store credit for exchanges?

Yes! we are happy to provide a store credit. Please contact us so we can assist you on your request. 

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

 

How long does it take to be refunded? 

Not long depending on your bank institution. Our mission is to refund as soon as possible, please note with certain banking institutions of your credit/debit card all refunds issued back can take up to 3 to 7 business days and/or can take up 24 - 48 hours to be available in your account. If you used PayPal, the refund will be available as soon as the refund has been issued.

In addition, if you place an order and cancel it within 24 hours, your bank will usually process the refund as a reversal instead. This means that the transaction will not appear in your mobile/desktop banking app, but will be shown on your bank statement. If you have questions regarding how your refund is processed, please contact your bank. Once a refund has been initiated, the funds are immediately withdrawn from our account back to yours. 

Please be sure that the original payment method is available to receive money, the banking institutions require original payment method due to regulations. In addition, the difficulty in reversing or stopping a refund once it's been issued. When your original payment method is no longer valid after a refund has been processed, your direct bank will need to be contacted immediately to assist you further regarding receiving funds to your account. 

 

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